The challenge
Larkspur Health’s operations team was buried in manual reviews, but in a regulated industry, any automation had to be fully traceable.
“We couldn’t use a black box,” says Amara Kessler, Director of Operations at Larkspur Health. “We needed to see every decision and approve the risky ones.”
The approach
Larkspur set up Lumora agents with approvals on every sensitive step, so a person signs off before anything changes.
Every action is recorded in the activity log, which the compliance team reviews and exports during audits.
The results
Every action is audited, manual review time is down 52%, and the team has had zero compliance findings since launch.
“In healthcare you can’t automate blindly. Lumora flags what it isn’t sure about, and that’s why we said yes.”
Larkspur Health is now expanding Lumora to scheduling and patient communication workflows.
In healthcare you can't automate blindly. Lumora flags what it isn't sure about, and that's why we said yes.
LH
Amara Kessler
Director of Operations
LH
Larkspur Health
INDUSTRY
Healthcare
COMPANY SIZE
410 employees
CHAMPION
Amara Kessler
01
More stories
More teams putting AI to work
NL
Northwind Logistics
How Northwind Logistics cut manual ops work by 74%
Six people spent two hours every morning matching shipment data across four systems. Now Lumora's agents do it before anyone logs in.
BG
Blythe Group
A $14,000 billing error, caught in week one
Blythe Group's finance team moved from re-keying data to reviewing exceptions, and Lumora paid for itself before the trial ended.
FS
Ferro Systems
Renewals stopped falling through the cracks
Renewal follow-ups at Ferro Systems used to depend on someone remembering. Now an agent handles every one.
Give your team its time back.
Start your 14-day free trial. No credit card required, and most teams launch their first agent in under 10 minutes.
Lumora
The AI workspace that gives your team its time back.